Returns & Exchanges
At Custom Chemical Supplies, we strive for total customer satisfaction and offer a 30-day window for returning unopened or defective chemical products. Please ensure all safety seals remain intact and items are shipped according to hazardous material regulations where applicable.
Initiate Request
Contact our support team within 30 days of delivery with your order number and details regarding the specific chemicals you wish to return.
Receive Authorization
Our compliance team will review your request and issue a Return Merchandise Authorization (RMA) number along with specific shipping instructions for chemical safety.
Secure Packaging
Pack the items in their original manufacturer containers and secondary containment packaging to prevent leaks or spills during transit.
Inspection and Refund
Once our laboratory team verifies the product integrity and seal status, we will process your refund to the original payment method minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing